NOVLI Terms of Service

Last updated: September 7, 2026

Overview

Welcome to NOVLI. The terms “NOVLI,” “we,” “us,” and “our” refer to the operator of the NOVLI store and website. We provide this website, its content, features, products, and related services (collectively, the “Services”) to you. Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

These Terms of Service (“Terms”), together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, govern your access to and use of the Services and your purchases from NOVLI.

Please read these Terms carefully. By accessing or using the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, you must not use the Services.

Nothing in these Terms excludes, restricts, or modifies any consumer right, guarantee, warranty, remedy, or liability that cannot lawfully be excluded or limited. If mandatory law in your country, state, province, or territory provides greater protection, that mandatory law controls to the extent of any conflict.

Section 1 — Eligibility

By using the Services, you represent that you are at least the age of majority in your place of residence and legally capable of entering into a binding agreement. If you permit a minor dependent to use a device you own or control to access the Services, you are responsible for that access to the extent permitted by law.

You may use the Services only for lawful personal or household purposes. You may not use the Services where prohibited by applicable law.

Section 2 — Accounts and Customer Information

You may be required to provide an email address, billing information, payment information, shipping information, or other details. You represent that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us immediately at nuvlisupport@gmail.com if you suspect unauthorized access.

You must promptly update information that changes. NOVLI is not responsible for losses, delays, failed deliveries, additional carrier charges, or customs issues caused by incomplete, inaccurate, outdated, or unauthorized information supplied by you, except to the extent caused by NOVLI or where applicable law provides otherwise.

We may reject, suspend, or close an account that we reasonably believe involves fraud, unauthorized payment activity, abuse, impersonation, resale, prohibited conduct, or a violation of these Terms.

Section 3 — Products, Descriptions, and Safe Use

We make reasonable efforts to display product descriptions, measurements, colors, photographs, and other information accurately. Colors, textures, proportions, and appearance may vary slightly because of screen settings, lighting, production batches, and reasonable manufacturing variations.

We may correct descriptions, update products, limit quantities, or discontinue products at any time. These rights do not permit NOVLI to avoid an accepted order or mandatory consumer remedy where applicable law provides otherwise.

NOVLI products intended for pets must be used only for their stated purpose and in accordance with all instructions and warnings. Unless the product page expressly states otherwise:

• supervise your pet while the product is in use;

• inspect the product before each use and regularly during use;

• remove the product immediately if it becomes torn, damaged, opened, or exposes stuffing, seams, an electronic component, a heartbeat insert, a battery compartment, or any small part;

• do not allow a pet to swallow, chew, or ingest any part of the product;

• keep removable, electronic, or battery-powered components away from pets and children except when correctly installed and secured as instructed;

• select products appropriate for the pet’s size, behavior, and chewing habits; and

• discontinue use and consult a qualified veterinarian if you have concerns about your pet’s health, behavior, or reaction to a product.

No pet product is indestructible or suitable for every animal. NOVLI does not guarantee that a pet will not damage a product. Damage caused by chewing, misuse, failure to supervise, failure to follow instructions, or ordinary wear and tear is not a product defect, except where mandatory law states otherwise.

NOVLI products are not veterinary devices, medical devices, or substitutes for veterinary diagnosis, treatment, medication, behavioral therapy, or professional advice. Statements concerning comfort, calm, sleep, companionship, or anxiety describe the product’s intended supportive use and do not guarantee a specific medical or behavioral result.

Unless expressly identified and certified as such, pet products are not children’s toys and must be kept away from infants and children.

Section 4 — Orders, Acceptance, and Cancellation

Placing an order is an offer to purchase. An automated order acknowledgment confirms that we received the order but does not necessarily constitute acceptance. NOVLI accepts an order when we send an acceptance or shipment confirmation, or otherwise begin fulfillment, subject to applicable law.

We may decline, limit, or cancel an order before acceptance for legitimate reasons, including suspected fraud, unauthorized payment, pricing or inventory errors, shipping restrictions, sanctions or legal restrictions, suspected commercial resale, or inability to fulfill the order. If we cancel an order after payment, we will refund the amount collected for the canceled portion.

Review your order carefully before submitting it. Cancellation or modification is not guaranteed after processing or fulfillment begins. Contact nuvlisupport@gmail.com immediately if you request a change. Any cancellation right required by applicable law remains unaffected.

We may limit purchases per person, household, account, payment method, billing address, shipping address, or order when reasonably necessary to protect inventory, prevent fraud or resale, or comply with law.

Section 5 — Prices, Payments, Taxes, and Promotions

Prices, discounts, product availability, and promotions may change without notice before an order is accepted. The applicable product price will be displayed at checkout and confirmed in the order confirmation, subject to the correction of obvious errors as permitted by law.

Unless expressly stated otherwise, prices do not include shipping, handling, customs duties, import taxes, brokerage charges, or other government charges. You are responsible for charges disclosed at checkout and any import charges lawfully imposed by the destination country, except where NOVLI expressly states that such charges are included.

You authorize NOVLI and its payment providers to charge the payment method you provide for the order total and any other amount you expressly approve. You represent that you are authorized to use that payment method.

If an obvious pricing, discount, description, or system error occurs, we may contact you to confirm the correct information or cancel and refund the affected order before fulfillment, to the extent permitted by law. We will not substitute a higher price or add a charge without your consent.

Promotions may have separate terms. If promotional terms conflict with these Terms, the specific promotional terms control for that promotion. Promotions have no cash value, may not be combined unless stated, and may be withdrawn or corrected before an order is accepted, subject to applicable law.

Section 6 — Shipping, Delivery, Customs, and Risk

Delivery dates and transit times are estimates unless NOVLI expressly guarantees a specific date. Delays may occur because of carriers, customs, weather, transportation disruptions, inaccurate addresses, peak periods, or events beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address, including apartment, unit, access code, and recipient information. Contact us promptly if you discover an error. We cannot guarantee changes after fulfillment begins.

International customers are responsible for complying with destination-country import requirements and paying applicable duties, taxes, brokerage charges, or customs fees not collected at checkout. Customs authorities may open or inspect packages.

If a shipment is refused, unclaimed, undeliverable because of customer-supplied information, or returned without authorization, any refund may be reduced by the actual outbound shipping, return shipping, customs, duties, carrier charges, or other direct losses caused by the customer, where permitted by law.

Risk of loss or damage passes at the time required by applicable law. Where consumer law requires NOVLI to bear transit risk until you or a person designated by you takes physical possession, that rule applies. Otherwise, risk may pass when the order is delivered to the address you provided or to a carrier independently selected and commissioned by you.

Contact nuvlisupport@gmail.com promptly regarding a missing, damaged, or misdelivered shipment. We may require order details, photographs, video, carrier documentation, or reasonable cooperation with an investigation. These requirements do not remove a mandatory legal remedy.

Section 7 — Returns, Refunds, and Exchanges

Returns, refunds, exchanges, opened-product restrictions, hygiene-seal requirements, customer packing duties, carrier drop-off requirements, return shipping costs, and refused deliveries are governed by our Refund Policy: [INSERT REFUND POLICY URL].

Our voluntary return policy is separate from any non-waivable rights for defective, damaged, unsafe, misdescribed, or incorrectly supplied goods. If the Refund Policy conflicts with mandatory consumer law, mandatory law controls only to the extent of the conflict.

Section 8 — Intellectual Property

The Services and their content—including trademarks, trade names, logos, text, product names, photographs, graphics, videos, audio, page designs, software, and arrangement—are owned by or licensed to NOVLI and are protected by applicable intellectual-property laws.

NOVLI grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. You may not reproduce, scrape, extract, copy, modify, distribute, sell, license, create derivative works from, publicly display, transmit, or commercially exploit the Services or their content without prior written permission.

NOVLI names, logos, product names, designs, and slogans may be trademarks of NOVLI or its licensors. Shopify’s names and marks belong to Shopify. No license to use any trademark is granted except as necessary for ordinary personal use of the Services.

Section 9 — Optional Tools and Third-Party Services

We may provide access to tools, applications, payment methods, integrations, or services operated by third parties. Unless expressly stated otherwise, those services are provided by the applicable third party and may be governed by separate terms and privacy policies.

To the fullest extent permitted by law, NOVLI does not control and is not responsible for third-party tools or services. Use them at your own discretion after reviewing their applicable terms. This section does not exclude liability that cannot lawfully be excluded.

Section 10 — Third-Party Links

The Services may contain links to third-party websites. A link does not necessarily mean NOVLI endorses the third party or its content. We do not control third-party websites and are not responsible for their content, availability, security, or practices, to the fullest extent permitted by law.

Review the third party’s terms and policies before entering information or purchasing anything. Questions about a third party’s products or services should be directed to that third party.

Section 11 — Relationship With Shopify

NOVLI is powered by Shopify, which provides the ecommerce platform used to offer the Services. Purchases from our store are transactions directly between you and NOVLI, not Shopify.

To the fullest extent permitted by law, Shopify and its affiliates are not responsible for NOVLI’s products, fulfillment, representations, refunds, or transactions. Nothing in this section releases NOVLI from its own obligations or limits a right that cannot lawfully be excluded.

Section 12 — Privacy

Our collection and use of personal information is governed by our Privacy Policy: [INSERT PRIVACY POLICY URL].

Because Shopify hosts the store, Shopify may collect and process information concerning your access to and use of the Services. Information may also be processed by payment providers, carriers, analytics providers, fraud-prevention providers, and other service providers, including in countries outside your place of residence, as described in the applicable privacy notices.

Shopify’s relevant privacy information is available at Shopify Privacy Policy.

Section 13 — Feedback, Reviews, and User Content

If you submit reviews, photographs, videos, ideas, suggestions, or other content (“Feedback”), you grant NOVLI a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, adapt, publish, translate, distribute, display, and promote that Feedback in connection with NOVLI and the Services, for the duration permitted by law.

You represent that you own or control the necessary rights, that your Feedback is accurate to the best of your knowledge, that you have disclosed any incentive or compensation, and that the Feedback does not violate any law or third-party right.

You retain any rights that cannot be transferred under applicable law. Where required, you may withdraw consent for future uses involving personal information by contacting us, although withdrawal will not necessarily affect lawful uses already completed.

We may moderate or remove Feedback that we reasonably believe is unlawful, fraudulent, infringing, threatening, obscene, irrelevant, contains personal information, includes malware, or violates these Terms. We will not suppress authentic negative reviews merely because they are unfavorable.

Section 14 — Errors, Inaccuracies, and Availability

Information on the Services may occasionally contain typographical, technical, pricing, inventory, shipping, or descriptive errors. We may correct errors and update information at any time.

If an error materially affects an order already placed, we may contact you for instructions or cancel and refund the affected order where permitted by law. Nothing in this section allows NOVLI to avoid a binding obligation or mandatory remedy.

Temporary unavailability, maintenance, technical failures, or discontinued features may occur. We do not guarantee uninterrupted access, but we will not intentionally withhold a paid service we are legally required to provide.

Section 15 — Prohibited Uses

You may not use the Services to:

• violate a law, regulation, sanction, export restriction, or third-party right;

• commit fraud, payment abuse, identity theft, chargeback abuse, or account takeover;

• submit false, misleading, stolen, or unauthorized information;

• harass, threaten, defame, impersonate, or harm another person;

• introduce malware, viruses, destructive code, or security vulnerabilities;

• scrape, crawl, harvest, or extract data without authorization;

• bypass access controls, rate limits, CAPTCHAs, security systems, or robot exclusions;

• interfere with the operation or security of the Services;

• copy, resell, exploit, or commercially use the Services without permission; or

• facilitate any prohibited activity.

We may investigate suspected misuse and preserve or disclose information where reasonably necessary to protect the Services, enforce these Terms, prevent fraud, or comply with lawful process and our Privacy Policy.

Section 16 — Automated Agents

No automated or semi-automated software agent may access or interact with the Services in violation of our technical controls, published instructions, or applicable law.

An authorized agent must accurately identify itself where technically requested, must not impersonate a human, must not bypass CAPTCHAs or access restrictions, and must stop accessing the Services when instructed. We may limit or block automated access.

Section 17 — Suspension and Termination

We may suspend or terminate access when we reasonably believe you violated these Terms, created security or fraud risk, infringed another person’s rights, or exposed NOVLI, Shopify, customers, or third parties to liability.

Where reasonably practicable and legally required, we will provide notice. Termination does not eliminate obligations or liabilities arising before termination.

Provisions that by their nature should survive—including intellectual property, payment obligations, disclaimers, liability limitations, indemnification, dispute provisions, and governing law—will survive.

Section 18 — Disclaimer of Warranties

To the fullest extent permitted by law, and except for any express written warranty provided by NOVLI, the Services are provided “as is” and “as available.” We do not guarantee that access will always be uninterrupted, secure, timely, or error-free.

To the fullest extent permitted by law, we disclaim implied warranties or conditions of merchantability, satisfactory or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

This disclaimer does not apply where such warranties, conditions, consumer guarantees, or remedies cannot legally be excluded or restricted. It also does not eliminate NOVLI’s responsibility to provide goods matching their description, of legally required quality, or fit for a purpose disclosed and accepted where applicable law requires it.

Section 19 — Limitation of Liability

To the fullest extent permitted by law, NOVLI and its affiliates, officers, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or for lost profits, revenue, savings, business opportunity, goodwill, or data, arising from the Services or a product.

Where liability may lawfully be limited, NOVLI’s total aggregate liability arising from a product or order will not exceed the amount you paid NOVLI for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence where such liability cannot be excluded, fraud or fraudulent misrepresentation, willful misconduct, gross negligence where applicable, mandatory product liability, breach of non-waivable consumer rights, or any other liability that applicable law prohibits us from excluding or limiting.

Section 20 — Indemnification

To the extent permitted by law, you agree to indemnify and hold NOVLI, Shopify, and their respective affiliates, officers, employees, contractors, licensors, and service providers harmless from third-party claims, losses, liabilities, damages, and reasonable legal expenses to the extent directly caused by:

• your unlawful or unauthorized use of the Services;

• your material breach of these Terms;

• content you submit that infringes a third-party right; or

• your fraud, willful misconduct, or misuse of a product contrary to clear instructions and warnings.

This obligation does not apply to the extent a claim was caused by NOVLI’s breach, negligence, unlawful conduct, defective product, or other act for which liability cannot legally be transferred. We will provide reasonable notice and will not settle a claim imposing a non-monetary obligation on you without your reasonable consent.

Section 21 — Events Beyond Reasonable Control

NOVLI is not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, epidemics, labor disruptions, government action, customs delays, transportation interruption, carrier failure, internet or utility outage, cyberattack, or supplier disruption.

This section applies only for the duration and effect of the event and does not excuse obligations that cannot legally be excluded. If a delay gives you a mandatory right to cancel or receive a refund, that right remains available.

Section 22 — Disputes and Informal Resolution

Before starting formal proceedings, you and NOVLI agree, where permitted, to attempt in good faith to resolve the dispute. Send a written notice to nuvlisupport@gmail.com containing your name, order number, contact information, a description of the issue, and the requested resolution. We will attempt to respond within 30 days.

This informal process does not prevent either party from seeking urgent relief, meeting a legal deadline, using an applicable consumer-protection body, or exercising a right that cannot be waived.

Section 23 — Governing Law and Courts

These Terms and transactions with NOVLI are governed by the laws of [INSERT STATE/PROVINCE AND COUNTRY WHERE THE LEGAL BUSINESS IS ESTABLISHED], without regard to conflict-of-law rules, except to the extent mandatory consumer law in your place of residence applies.

Subject to non-waivable consumer rights concerning jurisdiction, courts located in [INSERT CITY, STATE/PROVINCE, AND COUNTRY] will have jurisdiction over disputes. Consumers may retain the right to bring proceedings in their home courts where applicable law provides that right.

Section 24 — Severability

If a provision is found unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted or severed to the minimum extent necessary. The remaining provisions will continue in effect.

Section 25 — Waiver, Entire Agreement, and Order of Precedence

Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific circumstance stated.

These Terms and incorporated policies form the entire agreement concerning the Services and supersede prior communications on the same subject.

If documents conflict, the following order applies unless mandatory law requires otherwise:

1. specific written terms presented and accepted for an order or promotion;

2. the Refund Policy, Shipping Policy, or Privacy Policy for their respective subject matter; and

3. these Terms.

Nothing in this section allows NOVLI to remove a representation or promise on which a consumer legally relied.

Section 26 — Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent, except where applicable law permits otherwise.

NOVLI may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of the business, provided the assignment does not reduce mandatory consumer rights. We will provide notice where required by law.

Section 27 — Changes to These Terms

We may update these Terms by posting a revised version and changing the “Last updated” date. Material changes will apply prospectively unless applicable law permits otherwise.

Where law requires notice or consent, we will provide it. Changes do not retroactively reduce rights arising from an order already accepted.

Continued use of the Services after the effective date of revised Terms constitutes acceptance only to the extent permitted by law.

Section 28 — Contact Information

Questions about these Terms should be sent to nuvlisupport@gmail.com.

Trading name: NOVLI
Email: nuvlisupport@gmail.com
Telephone: 917-558-2662