Worldwide 15-Day Return & Refund Policy

Last updated: September 7, 2026

This Return & Refund Policy applies to purchases made directly through the NUVLI online store.

Seller: NUVLIN
Customer support email: nuvlisupport@gmail.com

This policy provides a voluntary 15-day return option for eligible change-of-mind purchases. It does not limit, exclude, or replace any rights or remedies that cannot lawfully be excluded under the consumer laws of the country, state, province, or territory where you live. If applicable law gives you a longer period or stronger protection, that law will apply.

1. Voluntary 15-Day Returns

You may request a return within 15 calendar days after the date your item is delivered. If items from the same order are delivered separately, the return period for each item begins on the date that item is delivered.

To qualify for a voluntary change-of-mind return, the item must be:

• unused, unwashed, and in the same condition in which it was received;

• free from pet hair, stains, odors, damage, or other signs of use;

• returned with all included parts, accessories, tags, and original packaging, where reasonably possible; and

• accompanied by a receipt or other proof of purchase.

Reasonable inspection of an item will not remove any statutory right of withdrawal or return where applicable law permits such inspection. However, an item that has been used by a pet is not eligible for our voluntary change-of-mind return unless it is defective, damaged, incorrect, or applicable law requires us to accept it.

2. How to Start a Return

Email nuvlisupport@gmail.com within the applicable return period. Use the subject line “Return Request – Order [your order number]” and include:

• your full name;

• your order number;

• the item you wish to return; and

• photographs or a short video if the item is damaged, defective, or incorrect.

Customer Packing and Carrier Drop-Off Responsibilities

Unless applicable law requires a different return method or NUVLI agrees otherwise in writing, the customer is responsible for completing every step needed to send the return back. The customer must:

• keep the product inside its unopened, sealed product-level packaging;
• place the sealed product packaging inside a sturdy outer shipping box or protective mailer suitable for transit;
• include every original component, accessory, insert, tag, promotional gift, and document;
• securely close the outer shipping package, remove or completely cover old shipping labels, and attach the correct return label and customs documents;
• personally take the packaged return to the authorized carrier or an approved carrier drop-off location within the required return period; and
• obtain and retain a carrier acceptance receipt showing the tracking number and date of drop-off until the refund is completed.

NUVLI does not provide or pay for home collection, packing services, packing materials, transportation to a carrier location, or carrier drop-off services for voluntary change-of-mind returns.

A return is not considered delivered merely because it was left unattended, placed in an unapproved collection point, or given to the wrong carrier.

Improper packing, use of an unauthorized address or carrier, missing documentation, or failure to obtain tracking may delay or disqualify a voluntary return. Where permitted by law, NUVLI may reject the return or deduct the actual loss in value or costs caused by inadequate packing or the customer’s failure to follow the authorized instructions.

If NUVLI supplies a prepaid return label, the customer must still securely pack the item, attach the label, take the parcel to the specified carrier or authorized drop-off point, and retain the carrier receipt, unless our written instructions or applicable law provide otherwise. Providing a prepaid label does not include home collection unless NUVLI expressly confirms collection in writing.

 

After notifying us, you must send the item back within 14 calendar days, unless we agree otherwise or applicable law provides a different period. We recommend using a tracked shipping service and keeping your shipping receipt.

3. Return Shipping Costs

For an eligible change-of-mind return, you are responsible for the direct cost of return shipping, except where applicable law requires otherwise or we expressly agree to cover it.

If an item is defective, damaged when delivered, materially different from its description, or incorrect because of our error, NUVLI will cover reasonable return shipping costs or provide another legally appropriate remedy.

Original expedited, express, or premium delivery charges are not refundable unless required by law. Where applicable law requires us to refund the original standard delivery charge, including qualifying withdrawals in the European Union, European Economic Area, or United Kingdom, we will do so. Any amount paid for delivery above the least expensive standard delivery option may remain non-refundable where permitted by law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible at nuvlisupport@gmail.com if an item is damaged, defective, unsafe, materially different from its description, or not the item you ordered.

Include your order number and clear photographs or video showing the issue. Depending on the circumstances and applicable law, the appropriate remedy may be a repair, replacement, full or partial refund, or another remedy. The 15-day voluntary return period does not shorten any mandatory legal right or guarantee relating to faulty, unsafe, misdescribed, or incorrect goods.

5. Items Not Eligible for Voluntary Change-of-Mind Returns

Unless applicable law requires otherwise, we do not accept voluntary change-of-mind returns for:

• items that have been used, washed, altered, damaged after delivery, or used by a pet;

• items with pet hair, stains, odors, or missing components;

• personalized, customized, or made-to-order items;

• sealed goods that are not suitable for return for genuine health or hygiene reasons after the seal has been broken;

• gift cards or digital products; or

• items clearly identified as Final Sale before purchase, where such an exclusion is lawful.

Discounted or sale-priced items remain eligible for our voluntary 15-day return unless they were clearly identified as Final Sale before purchase. No exclusion in this section applies to a defective, damaged, unsafe, misdescribed, or incorrect item when mandatory consumer law provides a remedy.

6. Exchanges

We do not guarantee direct exchanges. The fastest way to obtain a different item is to request a return and, after the return is accepted, place a new order. This does not affect any legal right to a replacement for defective or incorrect goods.

7. Refunds

Once we receive your return, we will inspect it and notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method.

We aim to process approved refunds within 10 business days after receiving and inspecting the returned item. We will always process a refund within any shorter period required by applicable law. Where permitted by law, we may withhold a refund until we receive the returned item or you provide evidence that it has been sent back.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. If 15 business days have passed since we confirmed that your refund was issued, contact nuvlisupport@gmail.com.

Where permitted by law, we may reduce a refund to reflect an actual loss in value caused by handling beyond what was reasonably necessary to inspect the nature, characteristics, and functioning of the item. We will not impose a restocking fee on an eligible return.

8. European Union, European Economic Area, and United Kingdom

If you are a consumer in the European Union, European Economic Area, or United Kingdom and statutory distance-selling rules apply to your purchase, you generally have the right to cancel the purchase without giving a reason within 14 days after receiving the goods. NUVLI’s voluntary policy allows you to notify us within 15 days, giving you one additional day.

After giving notice of cancellation, return the goods within the period required by applicable law. You may be responsible for the direct cost of returning the goods if we informed you of that responsibility before purchase. When required by law, we will refund the purchase price and the cost of the least expensive standard delivery option. You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the goods.

To exercise this right, email a clear statement of your decision to withdraw to nuvlisupport@gmail.com. You may use the optional form at the end of this policy.

9. Australia and New Zealand

Our goods come with guarantees and remedies that may not be excluded under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, and other applicable laws. Nothing in this policy is intended to exclude, restrict, or modify those rights. The conditions that apply to voluntary change-of-mind returns do not apply where doing so would unlawfully restrict a remedy for goods that fail a mandatory consumer guarantee.

10. Other Countries and Regions

Consumers in other countries, states, provinces, or territories may have mandatory rights relating to cancellations, faulty products, refunds, repairs, replacements, delivery, or warranties. Nothing in this policy limits those rights. If any part of this policy conflicts with a non-waivable consumer-protection law, the mandatory law will control only to the extent of that conflict.

11. Contact Us

For returns, refunds, or questions about this policy, contact:

NUVLI Customer Support
nuvlisupport@gmail.com
[INSERT LEGAL BUSINESS NAME]
[INSERT COMPLETE BUSINESS ADDRESS]

Optional Withdrawal Form for EU/EEA/UK Consumers

Complete and send this form only if you wish to withdraw from an eligible contract:

To: NUVLI, [INSERT LEGAL BUSINESS NAME], [INSERT COMPLETE BUSINESS/RETURN ADDRESS], nuvlisupport@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order number:
Goods ordered:
Date ordered:
Date received:
Consumer name:
Consumer address:
Consumer signature (only if submitted on paper):
Date: