NOVLI Shipping Policy

Last updated: September 7, 2026

This Shipping Policy applies to orders placed directly through the NOVLI online store. By placing an order, you agree to this policy together with our Terms of Service and Refund Policy.

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded. If mandatory law in your country, state, province, or territory provides greater protection, that law will apply to the extent of any conflict.

1. Order Processing

Orders are normally processed and prepared for shipment within 1–2 business days after NOVLI receives cleared payment and completes any necessary order, address, inventory, security, or fraud checks.

Business days are Monday through Friday and exclude weekends, public holidays, carrier holidays, and officially announced warehouse closures. The day an order is placed is not guaranteed to count as the first processing day. Orders placed during weekends, holidays, or outside normal operating hours begin processing on the next business day.

The 1–2 business-day processing period is separate from carrier transit time. Estimated delivery time begins only after the order has been processed, handed to the carrier, and marked as shipped.

Processing may take longer for:

• orders containing incomplete or inconsistent information;

• payment reviews, fraud checks, or authorization problems;

• address verification;

• high-volume sales periods or holidays;

• pre-order, backordered, personalized, or specially identified products;

• inventory discrepancies; or

• circumstances beyond NOVLI’s reasonable control.

If we cannot ship within a time we expressly promised, we will provide notice and any choice to accept a delay, cancel, or receive a refund that applicable law requires.

2. Delivery Estimates

Carrier transit times depend on the destination, selected shipping method, customs processing, weather, local delivery conditions, and carrier operations.

The estimated delivery window applicable to an order is the window displayed at checkout, shown in the order confirmation, or otherwise communicated by NOVLI before the order is placed. Delivery estimates are not guaranteed delivery dates unless NOVLI expressly identifies a particular date in writing as guaranteed.

Any stated delivery estimate:

• begins after the 1–2 business-day processing period;

• uses business days unless expressly stated otherwise;

• excludes weekends and public holidays;

• may change after the carrier accepts the shipment; and

• does not include delays caused by customs, border inspections, address problems, failed delivery attempts, or events beyond our reasonable control.

If no delivery estimate is displayed for your destination, contact nuvlisupport@gmail.com before ordering if delivery by a particular date is important.

NOVLI is not responsible for a customer’s event, travel date, birthday, holiday, appointment, or other deadline unless NOVLI expressly agreed in writing to a guaranteed delivery date.

3. Shipping Confirmation and Tracking

When available, NOVLI will send a shipping confirmation containing a tracking number to the email address supplied with the order.

Tracking information may require 48–72 hours after shipment to begin displaying movement. A delay in the first tracking scan does not necessarily mean that the order has not shipped.

Carrier tracking is supplied by the carrier and may contain delayed, incomplete, or inaccurate scans. NOVLI does not control a carrier’s tracking system.

The customer is responsible for monitoring tracking information, delivery attempts, collection notices, customs requests, and carrier communications.

4. Split Shipments

Items from the same order may be shipped separately because of inventory location, package size, carrier restrictions, or operational requirements. Separate parcels may arrive on different dates and may have different tracking numbers.

You will not be charged additional shipping solely because NOVLI chooses to divide an order into multiple shipments, unless you requested and agreed to a special shipping arrangement.

5. Customer Address Responsibilities

The customer must provide a complete and accurate shipping address, recipient name, apartment or unit number, postal code, telephone number, email address, access code, and any other information reasonably required for delivery.

Review all shipping information before submitting the order. Contact nuvlisupport@gmail.com immediately if you discover an error. Address changes and order interceptions are not guaranteed after processing or fulfillment begins.

NOVLI is not responsible, to the extent permitted by law, for delivery failure, delay, loss, additional fees, or misdelivery caused by incorrect, incomplete, outdated, or unauthorized information supplied by the customer.

If an address correction, carrier interception, redirection, reshipment, or replacement is possible, the customer may be required to pay the actual additional cost before the request is completed.

NOVLI will not reship or refund an order delivered to the address entered by the customer solely because the customer entered the wrong address, moved, failed to include an apartment number, or did not have access to the delivery location, except where applicable law requires otherwise.

6. Address Changes and Order Cancellations

Submitting an address-change or cancellation request does not guarantee that the request can be completed.

Once an order has entered processing, fulfillment, packing, or shipment, NOVLI may be unable to modify or cancel it. If the parcel has already shipped, the customer may need to follow the applicable return procedure after delivery and will be responsible for any costs assigned to the customer under our Refund Policy.

Any mandatory cancellation right remains unaffected.

7. Delivery Attempts, Safe Places, and Collection Points

The customer is responsible for ensuring that the delivery location is accessible and secure and that an authorized person can receive the parcel when required.

A carrier may leave a package at a door, reception desk, mailbox, parcel locker, safe place, neighbor, access point, or collection location according to the carrier’s procedures and the delivery instructions associated with the address.

The customer is responsible for collecting a parcel within the carrier’s deadline and responding to delivery notices. NOVLI is not responsible for storage charges, return charges, disposal, or loss resulting from the customer’s failure to collect or accept a parcel, except where applicable law states otherwise.

8. Packages Marked Delivered

If tracking states that a package was delivered but you cannot locate it, you should promptly:

1. verify the shipping address on the order;

2. check the mailbox, entrance, reception area, parcel locker, safe place, and surrounding property;

3. ask household members, neighbors, building staff, or reception personnel;

4. wait until the end of the delivery day because some carrier scans appear before physical delivery; and

5. contact the carrier using the tracking number.

Notify NOVLI at nuvlisupport@gmail.com as soon as reasonably possible, preferably within five calendar days after the delivery scan. This preferred reporting period helps us investigate but does not remove any mandatory legal right.

NOVLI may request a written statement, identity confirmation, proof of address, police or theft report where appropriate, carrier case number, or cooperation with a carrier investigation.

Where permitted by law, NOVLI is not responsible for theft or loss occurring after correct delivery to the address, recipient, authorized safe place, parcel locker, reception desk, or location designated by the customer. Any replacement or refund offered in such circumstances is at NOVLI’s discretion unless the law requires a remedy.

9. Lost, Damaged, or Misdelivered Parcels

Contact nuvlisupport@gmail.com promptly if tracking does not update for an unusual period, the package arrives visibly damaged, or the parcel is delivered to an address different from the address on the order.

For damaged parcels, retain all products, inserts, labels, and packaging and provide clear photographs or video before discarding anything. Failure to preserve evidence may prevent the carrier from approving a claim and may affect any voluntary remedy, but it does not eliminate a mandatory statutory right.

NOVLI may open a carrier investigation before issuing a voluntary replacement or refund. The customer agrees to provide reasonable information and cooperation.

If NOVLI or its selected carrier loses the parcel before delivery, NOVLI will provide the remedy required by applicable law. NOVLI is not required to issue both a replacement and a refund for the same loss.

10. International Shipping, Customs, and Import Charges

International orders may be inspected, opened, delayed, or held by customs or border authorities.

Unless NOVLI expressly states at checkout that duties and taxes are included, the customer is responsible for all destination-country import duties, VAT, GST, sales taxes, brokerage charges, handling fees, customs assessments, and other government or carrier charges.

NOVLI does not control customs decisions and cannot guarantee customs-clearance timing. The customer is responsible for providing documents or information requested by customs or the carrier and for confirming that the product may lawfully be imported into the destination.

Failure or refusal to pay import charges does not automatically cancel the order or create a right to a full refund. If the parcel is returned to NOVLI, any refund may be reduced by actual outbound shipping, return shipping, duties, taxes, brokerage charges, carrier fees, or other non-recoverable costs, where permitted by law.

NOVLI is not responsible for packages seized, destroyed, abandoned, or returned because of destination-country restrictions, a customer’s refusal to cooperate with customs, or prohibited customer conduct, except to the extent NOVLI failed to comply with an obligation that applicable law places on the seller.

11. Refused, Unclaimed, Undeliverable, and Returned-to-Sender Packages

Refusing delivery, failing to collect a package, failing to respond to the carrier, or allowing a package to be returned does not count as an authorized cancellation or return.

If a package is returned because it was refused, unclaimed, undeliverable, incorrectly addressed by the customer, or not collected on time:

• NOVLI may wait until the package is physically received and inspected before deciding whether a refund or reshipment is available;

• the customer may be required to pay reshipping charges before another shipment is sent; and

• where permitted by law, any refund may be reduced by actual outbound shipping, return shipping, customs charges, carrier fees, and other direct losses.

Packages returned because of NOVLI’s address error or another error attributable to NOVLI will be handled without charging the customer, as required by applicable law.

12. Shipping Fees

Shipping fees are calculated or displayed at checkout. Shipping charges may vary by destination, service level, package size, weight, promotions, and carrier availability.

Once an order has shipped, original shipping charges are non-refundable except where our Refund Policy or applicable law requires otherwise.

Free-shipping promotions may be subject to minimum order values, eligible destinations, eligible products, or other promotional terms. If a return causes an order to fall below a disclosed free-shipping threshold, NOVLI may deduct the actual standard shipping charge from a voluntary refund where the promotion terms and applicable law permit it.

13. Carrier Selection and Service Changes

NOVLI may select or change the carrier, service level, fulfillment location, or shipping route when reasonably necessary, provided the replacement service is substantially equivalent and does not materially reduce a guaranteed service purchased by the customer.

A customer request for a particular carrier, delivery instruction, or delivery date is not binding unless NOVLI expressly accepts it in writing.

NOVLI is not responsible for a carrier’s refusal to follow a customer instruction that conflicts with carrier rules, safety requirements, or local law.

14. Risk of Loss

Risk of loss or damage passes at the time required by applicable law.

Where mandatory consumer law requires NOVLI to bear transit risk until the customer or a person designated by the customer takes physical possession, NOVLI will retain that risk until that time.

Where legally permitted, risk passes when the parcel is delivered to the address, recipient, safe place, parcel locker, reception desk, or collection point properly associated with the customer’s order.

Risk may pass earlier when the customer independently selects and commissions a carrier that NOVLI did not offer, to the extent permitted by law.

15. Delays and Events Beyond Reasonable Control

NOVLI is not responsible for delay caused by events beyond our reasonable control, including severe weather, natural disasters, war, civil unrest, epidemics, strikes, government action, customs inspection, transportation disruption, carrier congestion, cyberattack, internet or utility failure, or supplier interruption.

We will take commercially reasonable steps to communicate material delays known to us. This section does not eliminate any mandatory right to cancel, receive delivery within a legally required period, or obtain a refund.

16. Fraud Prevention and Shipping Verification

NOVLI may delay, hold, or cancel an order while verifying payment authorization, identity, billing information, shipping information, unusual order activity, suspected fraud, sanctions, or resale.

We may request reasonable verification. Failure to provide requested verification may result in cancellation and refund of the affected order.

We may require signature confirmation, restrict delivery to the verified billing address, or use other reasonable anti-fraud measures. These measures do not create liability for delays reasonably required to protect the customer and NOVLI, except where applicable law provides otherwise.

17. Contact

Questions about an order or this Shipping Policy should be sent to:

NOVLI Customer Support
Email: nuvlisupport@gmail.com
Trading name: NOVLI